POSITION SUMMARY

The Account Executive serves as the primary liaison between Red Thinking and assigned clients. This role carries the lens of the client inside the agency while also representing the agency’s perspective with the client. The AE ensures deliverables have clear direction, strategic intent, and alignment with client goals. The AE listens closely to client needs, translates insights for internal teams, and helps ensure the work reflects strong strategic thinking and high standards.

The AE manages day-to-day communication, keeps projects moving, protects job profitability, and ensures strategy, digital, and design teams have the context and direction they need to do their best work.

Reports to: Director of Account Services (or Senior Account Manager, if applicable)

CORE RESPONSIBILITIES

Client Leadership

• Serve as the day-to-day point of contact for assigned clients
• Build strong relationships with key client stakeholders
• Maintain responsive, clear communication
• Lead status meetings and WIPs as appropriate
• Prepare and distribute agendas, kickoff documentation, and recap notes
• Represent Red Thinking services across strategy, digital, and design
• Present insights, recommendations, and performance updates when appropriate

Strategic Throughline

• Listen deeply to client goals and business objectives
• Translate client needs into clear direction for internal teams
• Ensure strategies are defined, approved, and understood internally
• Review deliverables before client delivery to ensure alignment with strategy and objectives
• Stay informed on client industries, competitor activity, and marketing trends
• Collaborate with internal teams to develop thoughtful marketing and communications plans

Operational & Systems Ownership

• Manage timelines, scope, and project flow across assigned accounts
• Coordinate estimates, budgets, and invoicing with leadership support
• Monitor hours to help ensure work is delivered efficiently and profitably
• Maintain organized documentation for projects and client workstreams
• Identify risks early and communicate potential issues proactively
• Ensure projects move forward smoothly and deadlines are met
• Maintain accurate task and project updates in Monday.com
• Monitor team workload and flag potential capacity issues early
• Support monthly overage review and billing reconciliation as needed

WHAT SUCCESS LOOKS LIKE

• Clients feel informed, supported, and confident in the work being delivered
• Internal teams receive clear direction, context, and documentation
• Projects move forward smoothly with minimal surprises
• Deliverables maintain a strong strategic throughline
• Hours and budgets are monitored thoughtfully, and profitability is protected
• Trust is built with clients and teammates by delivering what is promised and stepping in to help when needed

QUALIFICATIONS & ATTRIBUTES

• 2+ years of experience in account management, client services, or a similar role within an agency or in-house marketing environment
• Experience supporting work across strategy, creative, and digital disciplines
• Strong written and verbal communication skills with comfort interacting with clients
• Confidence presenting insights, recommendations, and updates
• Highly organized with strong attention to detail and ability to manage multiple projects
• Analytical thinker with business awareness and curiosity about client industries
• Proactive mindset with the ability to anticipate needs and address challenges early
• Dependable and accountable with strong follow through on commitments
• Collaborative team player who communicates clearly and supports teammates
• Open to feedback and motivated to grow skills and perspective
• Ability to work successfully in a fully virtual, fast moving environment
• Ability to travel occasionally for client meetings, on-site work sessions, and periodic team gatherings as needed
• Professionalism, empathy, and respect for different perspectives and communication styles

WORKING AT RED THINKING

Red Thinking is a collaborative environment where people take ownership of their work and support one another. Job descriptions outline primary responsibilities but are not rigid boundaries. Everyone is expected to step in when needed, share ideas, and help move work forward for clients and teammates.

We value people who deliver on their promises, take initiative, and look for opportunities to contribute beyond the basics while maintaining balance, open communication, and a sustainable way of working together.